Once your completed Application and premium are received and processed, you will receive a Welcome
Packet containing a wealth of information including a letter confirming your enrollment and its effective
date. Your Sterling Option I® Identification Card will be mailed
to you in a separate envelope.
A Medicare Advantage Private Fee-for-Service plan works differently than a Medicare Supplement plan. Your doctor or hospital must agree to accept the plan's terms and conditions prior to providing healthcare services to you, with exception of emergencies. If your doctor or hospital does not agree to accept our payment terms and conditions, they may not provide healthcare services to you, except in emergencies. Providers can find the plan's terms and conditions on our website at www.sterlingplans.com (or the direct link to the provider terms and conditions of payment can be found online at: https://secure.sterlingplans.com/providers/pdf/tandc.pdf).
Questions? For clarification on any of these steps, don't hesitate to call, 1-888-858-8572 or 1-888-858-8567 for TTY. Staff is available to assist you Monday through Friday, 5:00 a.m. to 5:00 p.m. Pacific time.
Click here for a listing of offices near you.
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