| Pharmacies and Formulary Part-D Coverage and Exceptions |
Customer Service Hours:
Services available, 24 hours a day, 7 days a week |
| For questions related to pharmacy coverage for plans: |
| Sterling Option IISM and Sterling Option IVSM |
1-866-454-7141 |
| Sterling Partners® - Montana |
1-866-467-8545 |
| Sterling RxSM |
1-866-364-8012 |
| TTY/TDD Users should call |
1-866-899-2114 |
Customer Service Hours for all other questions:
Nov 15 through March 1: 7 days a week, 8:00 a.m. - 8:00 p.m. in your time zone. March 2 through November 14: Monday - Friday, 5:00 a.m. - 5:00 p.m. Pacific Time.
[Please leave a message if you call after hours and someone will return your call promptly.] |
| Medicare Advantage program: |
| Current members should call |
1-888-858-8551 |
| TTY/TDD |
1-888-858-8567 |
| Prospective members should call |
1-888-858-8572 |
| TTY/TDD |
1-888-858-8567 |
| Medicare Part-D Prescription Drug program: |
| Current members should call |
1-866-445-9792 |
| TTY/TDD |
1-888-858-8567 |
| Prospective members should call |
1-888-909-1713 |
| TTY/TDD |
1-888-858-8567 |
| For More information about Medicare, please call Medicare. 1-800-MEDICARE |
1-800-633-4227 |
| TTY/TDD |
1-877-486-2048 |
| You can call 24 hours a day, 7 days a week. Or, visit www.medicare.gov on the web. |
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| Medicare Supplement: |
| Sterling PremierSM and Sterling Medicare SelectSM |
1-800-688-0010 |
