In an attempt to better serve our Sterling members and providers, we would appreciate you taking a few minutes to respond to our SterlingPlans.com web survey. As the SterlingPlans.com website takes form and evolves over time, our hope is that we can provide a very efficient and useful website for you to gather information, communicate with Sterling Representatives, and make your Sterling decision a much more informed, comfortable choice. We hope you will join us in our journey to help seniors around the nation find and enjoy the benefits of Sterling Insurance. Your feedback will be integral in the evolution of this site, and we will take your suggestions into serious consideration when making updates and planning for the future.

1) How did you find SterlingPlans.com?

From a Sterling Brochure
From a Sterling Representative
From a Sterling Agent
From a Sterling Advertisement
From a Friend
A Link from another website
Yahoo!
AltaVista.com
Other

2) Have you found the SterlingPlans.com website easy to navigate?
         Yes  No

3) If No, please tell us what you found difficult to navigate:

4) How do you fit into the Sterling Family?

Provider
Member/Enrollee
Non-Member
Agent
Other

5) What kind of information were you looking for @ SterlingPlans.com?

Sterling Product Information
Contact Information
Provider Terms and Conditions
Payment Rates
Reimbursement Schedules
Sterling News and Investor Relations
Other

6) Were you successful in finding this information? Yes  No

7) How clear have you found the information presented on this site to be?

Very Clear
OK
Not very clear
Very confusing

8) In general, are you satisfied with the service SterlingPlans.com provides?

Very Satisfied
Satisfied
Unsatisfied
Very Unsatisfied
Other

9) If we design a Medicare supplement insurance plan that is purchased and serviced online and, therefore, offers a lower premium, would you be interested?

Yes
No
Unsure

10) What other kinds of information would you like to see on SterlingPlans.com?:

11) Would you be interested in training on how to use your computer and the web more efficiently?

Yes
No
Unsure

12) How can we make your experience at SterlingPlans.com easier and more valuable?:

13) What is your opinion on the design/color/layout of SterlingPlans.com?

14) Any other comments you may have:






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