You must show your Sterling Identification Card to each provider each time you visit. They must then call, email, fax or write Sterling (if they haven't already done so) to find out the Terms and Conditions of providing you health care services - particularly, how to bill for the services they provide.

You may also refer them to our site, http://www.sterlingplans.com - where they may read about specific Sterling Provider information, including Terms and Conditions.

  When to show it
  Where to show it
  What it means
  How to get a new card if you lose yours